How DV Utilities protects your information

At DV Utilities, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you use our website, contact us, request information, discuss services, or otherwise communicate with us.

By using this website, you acknowledge the practices described in this policy. This policy applies to website visitors, prospective clients, suppliers, contractors, and business contacts.

1. Information We Collect

We may collect personal information you provide directly, including your name, email address, phone number, address, company or business details, project information, service interests, billing information where relevant, and any message or attachment you send to us.

We may also collect technical information automatically, such as IP address, browser type, device information, approximate location, pages visited, referring website, and the date and time of your visit.

2. Contact Forms and Communications

When you submit a contact form, we use the information to respond to your enquiry, understand your requirements, provide service information, arrange follow-up communication, and maintain a record of business correspondence.

We do not ask for sensitive personal information through the website contact form. Please avoid sending confidential project, financial, or personal data unless we specifically request it through a secure channel.

3. How We Use Your Information

We use personal information to provide and improve our services, respond to enquiries, prepare quotes, manage business relationships, assess supplier or subcontractor suitability, support management services, comply with legal duties, protect our business, and maintain website security.

4. Cookies and Analytics

Our website may use cookies or similar technologies to support core website functionality, understand general website usage, improve performance, and identify technical issues. Cookies can usually be controlled through your browser settings.

If analytics tools are used, they are intended to provide aggregated insights rather than identify individual visitors wherever possible.

5. Sharing and Service Providers

We may share information with trusted service providers who support our website, hosting, email, professional advice, project delivery, supply chain, or administrative operations. These providers are expected to handle information securely and only for the purpose requested.

We may also disclose information where required by law, regulation, legal process, insurance requirement, or to protect the rights, safety, and property of DV Utilities, our clients, partners, or the public.

6. Data Retention

We keep personal information only for as long as needed for the purpose it was collected, including responding to enquiries, managing business relationships, meeting contractual obligations, resolving disputes, and complying with legal, tax, accounting, or regulatory requirements.

7. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No website or email transmission can be guaranteed completely secure, so users should take care when sending information online.

8. Your Rights

Depending on applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to processing, data portability, and withdrawal of consent where processing is based on consent.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

9. Children’s Privacy

Our website and services are intended for business and adult users. We do not knowingly collect personal information from children.

10. External Links

Our website may link to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, legal obligations, or website practices. The latest version will be posted on this page with the updated date.

12. Contact Details

For privacy questions or requests, contact DV Utilities at [email protected] or call 07776853583.

Office & Trading Address: Unit 1 194 Eldon Street, Ashton-On-Ribble, Preston, Lancashire, England, PR2 2AY