Effective Date: JAN, 2025
At DV Utilities Ltd., we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, or communicate with us. By using our website (www.dvutilities.com) and services, you agree to the practices outlined in this policy.
1. Information We Collect
We collect different types of personal information depending on how you interact with our website and services. The types of information we collect include:
1.1 Personal Information You Provide
When you contact us or use our services, you may provide personal information such as:
- Name
- Email address
- Phone number
- Address
- Company or business details
- Payment and billing information
1.2 Automatically Collected Information
When you visit our website, we may automatically collect the following information through cookies, web beacons, and other tracking technologies:
- IP address
- Browser type
- Device information (e.g., device type, operating system)
- Pages visited and time spent on our website
- Referring URLs
1.3 Third-Party Information
We may receive personal information from third-party partners, suppliers, or other sources who assist us in providing services to you. This can include details related to your purchases, interactions with our products, or inquiries made through third-party platforms.
2. How We Use Your Information
We use the information collected for the following purposes:
2.1 To Provide Our Services
We use your personal data to process transactions, manage orders, respond to inquiries, and deliver our products and services effectively.
2.2 To Communicate with You
We may use your contact details to respond to questions, provide updates on orders, send promotional materials (with your consent), or notify you about changes to our services.
2.3 For Website Improvement and User Experience
Information automatically collected is used to improve the user experience on our website, including ensuring its security, troubleshooting, and optimizing performance.
2.4 For Legal Compliance
In certain cases, we may use your personal information to comply with legal obligations, such as tax reporting, fraud prevention, or regulatory requirements.
3. Sharing Your Information
We respect your privacy and will never sell your personal information. However, we may share your data with trusted third parties under specific circumstances, such as:
3.1 Service Providers
We may share your data with service providers that help us operate our website and provide services to you, including payment processors, logistics providers, and IT support.
3.2 Legal Obligations
We may disclose your information if required by law or to protect the rights, property, or safety of DV Utilities Ltd., our clients, or others.
3.3 Business Transfers
If DV Utilities Ltd. undergoes a business transition, such as a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interaction with our website. Cookies help improve your browsing experience, tailor content to your preferences, and enable specific functionality on our site.
4.1 Types of Cookies We Use
- Essential Cookies: Necessary for website operation (e.g., maintaining your shopping cart).
- Analytical Cookies: Help us understand how visitors interact with the site to improve performance.
- Marketing Cookies: Allow us to deliver targeted advertising and promotions based on your browsing history.
You can manage your cookie preferences by adjusting your browser settings. However, disabling certain cookies may affect your experience on our website.
5. Data Security
We take the security of your personal information seriously. We implement industry-standard security measures, such as encryption, firewalls, and secure servers, to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, regulatory, or reporting obligations. When your data is no longer needed, we will securely dispose of it in line with best practices.
7. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
7.1 Right to Access
You have the right to request a copy of the personal data we hold about you.
7.2 Right to Rectification
You may request that we correct or update any inaccurate or incomplete information.
7.3 Right to Erasure
You have the right to request the deletion of your personal information, subject to certain legal exceptions.
7.4 Right to Restrict Processing
You may request that we limit the processing of your data in certain circumstances.
7.5 Right to Object
You have the right to object to certain processing activities, such as marketing communications.
7.6 Right to Data Portability
You can request that your data be provided in a commonly used and machine-readable format for transfer to another service.
To exercise any of these rights, please contact us at [email protected].
8. Third-Party Links
Our website may contain links to third-party websites. DV Utilities Ltd. is not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant updates by posting the revised policy on our website with a new effective date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
DV Utilities Ltd.
Pear Tree Farm, Chelworth Road, Cricklade, Swindon, England, SN6 6HE
Email: [email protected]
Phone: 07903393446